Setup and Upgrades
Online services provide countless advantages for our clients. Save time and money by using this alternative to onsite visits for many applications. Take advantage of free telephone and remote services with a J Edison Support Plan.
Once we setup and activate your secure remote link, our online support staff is always available to perform security measures, upgrades and optimization to sustain your systems’ performance.
Choose from a variety of services that are performed exclusively online or a more comprehensive solution that includes onsite support as well. Plans start as low as $49.00 annually.
Our telephone support gives you access to our skilled and experienced representatives from 9am – 6pm Monday thru Friday. All telephone support is included as part of any J Edison Plan.
Computers require regular maintenance to run smoothly and to remain in good working order. Routine updates will be performed by J Edison experts to keep your system up to speed and guard against security threats.
Maximize your computer and let us tailor it to your needs, removing all unnecessary programs and data. If required J Edison may also perform more advanced proceeds to reorganize and clean up your data.
Viruses & Spyware
Prevent catastrophic failures and prevent unauthorized access to your computer. J Edison will configure security and privacy software to block viruses, spyware and other unauthorized access methods.
J Edison will monitor your system for the use of illegal file sharing programs and may provide you with a variety of historical reports that will keep you informed and protect against harmful access and usage.
We implement the most appropriate technology solution efficiently and effectively. Our staff resolves issues remotely within minutes rather than hours, over a secure encrypted internet connection.
J Edison offers proactive support of your computers and networks. Technicians perform regular maintenance to manage unwanted files, run optimization, install upgrades and add services.
Project Tracking and Changes
Track the progress of your project online with J Edison support. Even execute a change order or reschedule a project timeline efficiently.
It’s important for everyone to develop and maintain a support Strategy. Contact us to schedule an assessment. We will help prioritize your goals, and recommend a plan that meets your needs.